Refund & Cancellation Policy

1. Cancellation Policy

We understand that plans can change. Here's our cancellation policy based on when you cancel:

Cancellation Timing	Refund Amount
7+ days before check-in	Full refund of advance payment
3-7 days before check-in	50% refund of advance payment
Less than 3 days before check-in	No refund (advance forfeited)
No-show (didn't arrive)	No refund

2. How to Cancel

To cancel your booking:

• Send a WhatsApp message to +91 70021 20715
• Include your booking confirmation details (name, hotel, dates)
• Clearly state that you want to cancel
• We will confirm your cancellation and refund (if applicable) within 24 hours

3. Refund Process

When a refund is approved:

• Refunds are processed to the same UPI ID used for payment
• Refund will be initiated within 3-5 business days
• Bank processing may take an additional 2-3 business days
• You will receive confirmation via WhatsApp once refund is processed

4. Booking Modifications

Need to change your dates or room type?

• Contact us at least 3 days before your original check-in date
• Modifications are subject to availability
• Price difference (if any) will be adjusted
• No modification fees if done 7+ days in advance
• ₹200 modification fee if done 3-7 days in advance

5. Non-Refundable Situations

Refunds are not provided in the following cases:

• No-show without prior cancellation
• Early checkout (leaving before your scheduled checkout date)
• Bookings during festival/peak seasons (as noted at time of booking)
• Cancellation less than 3 days before check-in
• If you provided incorrect information leading to booking issues

6. Hotel-Initiated Cancellations

In rare cases where the hotel cannot honor your booking:

• We will notify you immediately via WhatsApp
• You will receive a full refund of your advance payment
• We will help you find an alternative accommodation
• If no alternative is available, additional compensation may be provided

7. Force Majeure

In case of extraordinary circumstances beyond our control (natural disasters, government restrictions, civil unrest, etc.):

• Bookings may be rescheduled to a future date
• Credit for future booking may be offered
• Refund decisions will be made on a case-by-case basis

8. Disputes

If you have any concerns about a refund or cancellation:

• Contact us within 7 days of the issue
• Provide all relevant booking details and screenshots
• We will review and respond within 48 hours
• Our decision, made in good faith, will be final