Privacy Policy

1. Introduction

Lakshay 360 Holidays ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website lakshay360holidays.com and use our hotel booking services.

2. Information We Collect

We collect information that you voluntarily provide to us when you:

• Make a booking inquiry: Name, phone number, check-in/check-out dates, number of rooms and guests, special requests
• Contact us via WhatsApp: Your WhatsApp phone number and message content
• Make a payment: UPI transaction details (we do not store your UPI PIN or bank credentials)

3. How We Use Your Information

We use the information we collect to:

• Process and confirm your hotel bookings
• Communicate with you about your reservations via WhatsApp
• Provide customer support and respond to inquiries
• Send booking confirmations and important updates
• Improve our services and website experience

4. Information Sharing

We may share your information with:

• Partner Hotels: To process and fulfill your booking
• Payment Processors: To complete payment transactions
• Legal Requirements: When required by law or to protect our rights

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure. We strive to protect your data but cannot guarantee absolute security.

6. Cookies and Tracking

Our website may use cookies and similar technologies to enhance your browsing experience. These may include:

• Essential cookies for website functionality
• Analytics to understand how visitors use our site
• Preference cookies to remember your settings

7. Third-Party Links

Our website may contain links to third-party websites (e.g., WhatsApp, Google Maps). We are not responsible for the privacy practices of these external sites.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Opt-out of marketing communications

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.